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Category Archive for 'Urgent'

10-24 Comcast UPDATE

Posted in syndicated-posts, Urgent on Oct. 24, 2014 by

Comcast has been able to determine that they can reset the devices remotely.  This takes approximately 15 minutes per device.  Because we are not confident we can narrow this down by address, this will be done on every unit we have.   Even if your unit was not affected, you will experience a brief downtime for […]

10-24 Comcast outage affecting many woodframes

Posted in syndicated-posts, Urgent on Oct. 24, 2014 by

Comcast is on site dealing with an outage affecting more than 50 woodframe houses. We are helping them to get this resolved as quickly as we can.  We will update as we know more.

Service interruption – Sat 10/4

Posted in syndicated-posts, Urgent on Oct. 4, 2014 by

ITS has resolved a problem that resulted in an interruption of services from approx 5:15-5:45 pm on Sat, Oct 4.  The problem caused sporadic inability to login and disrupted the cash registers.  All services have been restored.

9/1 Portfolio issues resolved

Posted in syndicated-posts, Urgent on Sep. 1, 2014 by

We believe that the system performance issues we experienced this morning have been resolved. One of the services that experienced disruption was Drop/Add in Portfolio. Because students are eager to find out whether they have been admitted into the courses for which they have entered enrollment requests, Ruth Weissman is asking all faculty members to […]

9/1 EPortfolio and PeopleSoft problems

Posted in syndicated-posts, Urgent on Sep. 1, 2014 by

ITS has received several reports of problems accessing EPortfolio and PeopleSoft.  We are investigating the issue and will report on our progress.

Aug 12 – network performance issue

Posted in syndicated-posts, Urgent on Aug. 12, 2014 by

ITS is investigating the cause of a network slowdown that started around 4:30 PM and is causing erratic performance on segments of the network.

Service interruption – 7/28/2014 5-6 pm

Posted in syndicated-posts, Urgent on Jul. 28, 2014 by

There was a service interruption in some perimeter buildings on the south side of campus between 5 and 6 pm today.  ITS has resolved the problem.

ITS Maintenance completed early – systems online

Posted in syndicated-posts, Urgent on Jun. 21, 2014 by

ITS completed its maintenance early and all systems are online and functioning as of 10:00 am this morning.

Attention Windows users: Reboot required to protect your machine against an Internet Explorer vulnerability

Posted in syndicated-posts, Urgent on May. 1, 2014 by

Microsoft has recently released a software patch fixing a serious vulnerability in their Internet Explorer (IE) Web browser. The patch is available for installation via Windows Update. Most Wesleyan PCs are configured to automatically install this patch at 6PM this evening, but the process requires that machines be rebooted to activate the patch. PC users […]

11 am – WesFiles down for 20 mins

Posted in syndicated-posts, Urgent on Apr. 23, 2014 by

WesFiles went off line for about 20 minutes from 10:40 to 11:00 am.  ITS has resolved the issue.  Xythos Drive users who were working on documents should save their files again before continuing. If you have any trouble saving your file, contact your Desktop Support Specialist and do not close the file.

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