All ITS Blogs

News about the Heartbleed security threat continues to circulate.   Many users in our community have contacted ITS asking for advice about changing passwords and whether they need to change their Wesleyan password.  While ITS continues to believe that our risk for exposure was very low, we have systems that use OpenSSL and responded accordingly […]

ITS experienced a hardware problem overnight that affected email for a large segment of our community between approximately 2:30 and 7:30 am.  Email was not lost in this time and was delivered when services were restored.  Other services affected by this issue were the card swipe system/cash registers and EMS.   All services are back […]

There was a disruption to network and Internet access today from noon to 1:00 when DHCP was disrupted.  A hardware configuration issue led to a problem with DHCP.  While there are redundant services in place, there was a problem with the failover state.  ITS was able to diagnose and resolve the issue within the hour. […]

ITS is closed for the holiday and will return on Thurs, Jan 2, 2014.  During the holiday break, emergencies should be reported to Public Safety at 860-685-2345.  The Public Safety officers have emergency on-call information for ITS.  ITS on-call staff will address mission critical issues that affect core systems.   If you call Public Safety, please […]

Wired ResNet is functioning. WesGuest wireless will not be available until Tuesday morning, Nov 19.

ITS is working on a problem affecting all wired ResNet connections and Guest Wireless access.  We are hoping to have it addressed by 7:00 pm.

For those who have been receiving the reminders but have not yet changed their password, we have extended the deadline to tomorrow, Wednesday, November 13 at 2:00 pm.  A third reminder email will arrive this afternoon.  This will be the final reminder.

From approximately noon to 4:00 on Sat, iDevices were unable to connect to Exchange to retrieve email. ITS was able to address the issue and connections have resumed.

An email is circulating today that warns of suspension of your email account.  This is particularly unfortunate as we are in the midst of our annual password reset.  However this email (and others like it) are not legitimate.  The fake email is at the bottom of this post. We do have a real deadline for […]

This morning, there was a problem with the Time and Time Off reporting app that resulted in users intermittently being unable to access it.  This was sporadic and many were able to access it by trying multiple times.  ITS located the problem and resolved the issue by approximately 10:30 am. There was no data loss […]