All ITS Blogs

This morning, there was a problem with the Time and Time Off reporting app that resulted in users intermittently being unable to access it.  This was sporadic and many were able to access it by trying multiple times.  ITS located the problem and resolved the issue by approximately 10:30 am. There was no data loss […]

Several people had problems connecting to VPN on Sunday, 10/6 and part of today 10/7.  ITS resolved the issue this morning just prior to 11 am.  If you are still experiencing problems connecting through VPN, please contact your Desktop Support Specialist.  

We have determined that there is a bad virus definition from ESET that has caused issues on Windows computers throughout campus.  The Desktop Support folks are working hard to address this issue.  ITS is working on finding a central solution to remediate the problem remotely.  ITS is getting to people as quickly as possible.

We have determined that there is a bad virus definition from ESET that has caused issues on Windows computers throughout campus.  The Desktop Support folks are working hard to address this issue.  ITS is working on finding a central solution to remediate the problem remotely.  ITS is getting to people as quickly as possible.

Approximately half of the the affected users have been restored. We are working with our service company to restore the rest. As we try to bring up the remaining users, there may be short periods that the original users without service this morning may…

ITS is receiving reports of some telephones not working. We have identified the problem and are working on resolving. The outage is affecting some users from the Usdan campus center to areas north on campus.
We hope to have the issue resolved shortly. …

ITS has found the source of the problem causing connection issues on wired ResNet.  Students are reminded that they are not allowed to connect access points (including Mac Airports) to the network. Those devices are not intended for enterprise wireless systems and cause the kind problems that occurred today.  This is referenced in the Unauthorized […]

ITS is researching a problem affecting wired connections in dorms.  We suspect there is a rogue device is handing out IP addresses causing devices to be unable to connect.  We are trying to isolate the problem now.  It may persist into tomorrow.  There are no reports of wireless problems.  If you have plugged in a […]

We are experiencing problems with out going phone calls. We are working with AT&T to resolve the issue. As soon as we are back to normal we will let you know. Thanks, Allen Alonzo

Another message is circulating that is NOT legitimate.  This one simply contains a link to Wesleyan University Contact Update.  The sender is not affiliated with Wesleyan and likely is from a compromised account from another institution.  As with the message last week, this is not from a Wesleyan address nor signed by anyone from Wesleyan. […]