All ITS Blogs

We have determined that there is a bad virus definition from ESET that has caused issues on Windows computers throughout campus.  The Desktop Support folks are working hard to address this issue.  ITS is working on finding a central solution to remediate the problem remotely.  ITS is getting to people as quickly as possible.

We have determined that there is a bad virus definition from ESET that has caused issues on Windows computers throughout campus.  The Desktop Support folks are working hard to address this issue.  ITS is working on finding a central solution to remediate the problem remotely.  ITS is getting to people as quickly as possible.

Public Safety Messages are available on the Public Safety homepage. The most recent message title appears on the homepage for a specified number of days.

Instructions to create a Public Safety Message

Login to Cascade

• Use a browser and go to:
  http://cascade.wesleyan.edu

• Cascade is part of single sign-on, so if you are already logged into your portfolio you will not be prompted for your username and password – you can skip to the section on Awareness Reports.
  
• Login with your Wesleyan Username and Password.
• You will see your cascade dashboard (below)
  
• To display the navigation pane on the left of the dashboard click on the red arrow  in the upper left
  

Create a New Message

• Check and ensure that  your dropdown is set to Public Safety.
  

• Go to the messages folder, which you can access using the navigation pane on the left of the dashboard.
  • All other message files will appear in the folder.
• Be sure the messages folder is highlighted.
• Go to New/Message Page.
  

• You will see a blank message page:
  
• Fill in the System Name
  • Use the proper naming convention:
    message-M-D-YY
• Give the message a title – remember this will appear on right sidebar of the homepage.
• Click the calendar icon to choose the Date.
  • You can take the default of 1:00 am for the time or set the time.
• Set the Days for Expiration.
  • This is how many days it will display on the homepage.
  • Remember – only one item shows on the homepage at a time.
  • Only the message with the most recent date and is within the correct number of days will appear.
• Here is an example of a filled in report:
  

• When you are done with your edits Submit the page, a button for Submit is at the bottom of the page.
• You can always edit the page again to make changes or additions.
  • Use the Edit tab located on the top of the file.
• If the file is complete, you need to Publish two pages.
  • Use the Publish tab located on the top of the message page you just created.
  • You will have to Submit the publish request.
  • Go to the index page and use the Publish tab located on the top.
  • You will have to Submit the publish request.
• You will see the title on the right side of the Public Safety website:

  http://www.wesleyan.edu/publicsafety

• If you do not see your changes on this page after Publish you may need to clear your cache.
  • This is often done by holding down the shift key and kitting the page reload.

Public Safety Awareness Reports are available on the Public Safety website. The reports are created using Cascade.

Instructions to create a Public Safety Awareness Report

Login to Cascade

• Use a browser and go to:
  http://cascade.wesleyan.edu

• Cascade is part of single sign-on, so if you are already logged into your portfolio you will not be prompted for your username and password – you can skip to the section on Awareness Reports.
  
• Login with your Wesleyan Username and Password.
• You will see your cascade dashboard (below)
  
• To display the navigation pane on the left of the dashboard click on the red arrow  in the upper left
  

Create an Awareness Report

• Check and ensure that  your dropdown is set to Public Safety.
  
• Go to the awareness-reports folder, which you can navigate to using the navigation pane on the left.
  • Select the year folder
  • Select the month folder
  • If there are other reports for this month you will see them in the folder
    

• Be sure the month folder of the month you want is highlighted.
• Then go to New/Awareness Report/Awareness Report using the blue navigation bar near the top of the page.
  
  
  
• You will then see a blank awareness report such as the following:
  
• Fill in the System Name
  • Use the proper naming convention:
    report-M-D-YY
  • You do not need the leading zeroes for the Month or the Day.
• Click the calendar icon to choose the Date.
  • You can take the default of 1:00 am for the time.
• Each incident has its own “box”
  • Enter the Time – this is a text box so you can put a time ( 2:30 pm)or you can put words (just after midnight).
  • Select a Type from the dropdown.
    Note: if you need types added contact Pat Leone (pleone) or Jen Carlstrom (jcarlstrom)
  • Enter the Description
• To add another incident press the plus sign (+) in the upper left of the Incident box
  • Fill in all of the incident information for the new incident
• Repeat for all incidents
• You can Reorder Incidents
  • Use the up and down arrows in the upper left of an incident to move it up or down on the listing page
• Here is an example of a filled in report:
  
• When all incidents are complete Submit the page to save your edits, which can be found at the bottom of the page.
• You can always edit the page again to make changes or additions as necessary later on.
• To see what the page will look like on the website, go to awarnessreport, found on the left hand navigation pane.
• If it needs corrections/changes go back to the file you just created in awareness-reports and edit it.
  • use the Edit tab located on the top of the file.
• If the file is complete Publish the awarenessreport page.
  • Use the Publish tab located on the top of the awarenessreport.
  • You will have to submit the publish request.
• The url of the Awareness Reports is:

  http://www.wesleyan.edu/publicsafety/awarenessreport.html

• If you do not see your changes on this page after Publish you may need to clear your cache.
  • This is often done by holding sown the shift key and hitting the page reload.

Phone service has been restored to the remaining users. If you are still having problems with your phone please email tel@wesleyan.edu or call Rose Smith at x3399.

Thanks,
Allen Alonzo

Approximately half of the the affected users have been restored. We are working with our service company to restore the rest. As we try to bring up the remaining users, there may be short periods that the original users without service this morning may experience additional brief outages.

Allen Alonzo

ITS is receiving reports of some telephones not working. We have identified the problem and are working on resolving. The outage is affecting some users from the Usdan campus center to areas north on campus.

We hope to have the issue resolved shortly. If you have any questions please contact Allen Alonzo at aalonzo@wesleyan.edu.

Wesleyan has launched the newly redesigned International website. You can visit the site here: www.wesleyan.edu/international.

ITS has found the source of the problem causing connection issues on wired ResNet.  Students are reminded that they are not allowed to connect access points (including Mac Airports) to the network. Those devices are not intended for enterprise wireless systems and cause the kind problems that occurred today.  This is referenced in the Unauthorized Computer Equipment section of the Computer Usage Policy http://www.wesleyan.edu/its/policies/computerusage.html.

ITS is researching a problem affecting wired connections in dorms.  We suspect there is a rogue device is handing out IP addresses causing devices to be unable to connect.  We are trying to isolate the problem now.  It may persist into tomorrow.  There are no reports of wireless problems.  If you have plugged in a non-computer device (access point or time machine) on the network, please unplug it and contact HelpDesk at x4000 so we can research the issue and fix the problem.